Support & Maintenance Packages

These support packages are exclusively for web application and website clients. If you are a government agency interested in our IT modernization, consulting, or agile coaching services, please visit our Solutions page or contact us directly.

Choose Your Support Package

Flexible maintenance and support options to keep your application running smoothly

Essential

For small sites and apps that need basic upkeep

5 support hours per month
72-hour response time
1 supported application
Bug fixes and patches
Security updates
Email support
Uptime monitoring
Performance optimization
Feature enhancements

Get Started

Professional

For growing apps that need proactive support

15 support hours per month
24-hour response time
Up to 3 supported applications
Bug fixes and patches
Security updates
Email and phone support
Uptime monitoring (99.9% target)
Performance optimization
Feature enhancements

Get Started

Enterprise

For mission-critical apps requiring dedicated support

40 support hours per month
4-hour response time
Unlimited supported applications
Bug fixes and patches
Security updates
Email, phone, and video support
Uptime monitoring (99.99% target)
Performance optimization
Feature enhancements and new development

What's Included in Every Package

Maintenance & Updates

Regular dependency updates, framework patches, and security fixes to keep your application current and protected.

Direct Communication

Submit support requests through our portal and receive timely responses based on your package's SLA.

Monthly Reports

Receive a summary of all support activity, hours used, and recommendations for improving your application.

Security First

Proactive security patching and vulnerability monitoring to protect your application and your users' data.

Frequently Asked Questions

Can I change my package later?

Yes. You can upgrade or downgrade your support package at any time. Changes take effect at the start of the next billing cycle.

What happens if I use all my monthly hours?

If you exceed your included hours, additional support is available at an hourly rate. We'll always notify you before any overage charges.

Do unused hours roll over?

Hours do not roll over between months. Each billing cycle begins with a fresh allocation based on your package tier.

Is there a minimum commitment?

Support packages are offered on a month-to-month basis. There are no long-term contracts required, though annual commitments may be available at a discount.

Who is eligible for these packages?

These support packages are available exclusively to clients whose web applications or websites were built by Vorentoe. For government IT consulting services, please visit our Solutions page.

Not Sure Which Package Is Right for You?

Talk to Us